When using Saudi Post services, you (the sender) agree on your own behalf and on behalf of the recipient or any other person that has an interest in the shipment, to apply these terms and rules.

“Shipment” means all types of documents or parcels that are shipped according to Saudi Post waybill which can be shipped via any mean selected by Saudi Post which include air and ground transportation or any other carrier.

Saudi Post has the right to use all data (Your data or the recipient data) permissible by you, and print it out on Saudi Post waybill (attached to the shipment) which include names, contact numbers, addresses, and shipment contents.

Security\Customs procedures

Saudi Post implement and comply to all regulations and instructions issued by official departments that are related to the safety and security processes of air and ground transportation, custom declaration, view the shipment’s contents and declare it to any control department if requested, and share those departments all collected data of the sender and the recipient for the incoming shipments to Saudi Arabia or outgoing to any international destination.

Rejected Shipments

The shipment is rejected in the following cases:

Custom clearance is not issued according to the effective custom regulations,

• If the shipment includes: fake and fraudulent goods, animal parts, gold bars, currencies, and gemstones.
• Weapons, explosives, and ammo.
• Human remains and ivory.
• All illegal drugs and any item classified as an illegal drug.
• Items that are against the rules and morals of Islam.
• Other illegal items:
• Any materials categorized as dangerous items or goods and prohibited items or withheld by IATA or ICAO or ADR or any organization related to dangerous goods.
• If the recipient address is incorrect or incomplete.
• If the packaging is insecure or the container is not secure enough to guarantee safe transportation with regular delivery process.

Inspection

• Saudi Post or its partners (air and ground transporters, customs or the importer country carrier) have the right to open and inspect the shipment for safety, security or customs purposes or any other regulatory purpose without notifying the customer.

Un/Delivered

1. Saudi Post is responsible for the shipments’ delivery to the recipient address (mentioned by the sender) but not obligatory that the recipient is the mentioned person. These shipments are delivered to the mentioned addresses through the reception office for the aforementioned addresses i.e., ministries, government departments, and military sectors.
2. Saudi Post may contact the recipient and suggest alternative options like reschedule delivery date or delivery through a post office (near the recipient address) if the recipient is not available upon delivery.
3. When delivered to legal persons, Saudi Post will collect the recipient signature, but Saudi Post doesn’t have the permission nor the customer (the sender) to access the recipient name, but only provide evidence that the recipient received the shipment (with his/her official capacity).
4. When preparing the custom declaration form for the shipment content by the sender and then rejected by the importer country due to the value. In this case, the sender is responsible. the customs fees are paid by either the sender or the recipient. The shipment delays due to this reason is out of Saudi Post responsibility.
5. If both the sender and the recipient refused to pay the custom fees, then the customs have the right to destroy or withhold the shipment after 90 days since its arrival. the sender is responsible for the returning fees in addition to any fees required by the importer country, if he/she wants to return the shipment to the source destination.
6. If the shipment fully or partially contains prohibited or hazardous goods then Saudi Post or the customs or the carrier of the importer country have the right to destroy the shipment fully or partially and without bearing any costs, the customer doesn’t have the right for any compensation.

Saudi Post limitation of liability

All Saudi Post business and commitments are subject to UPU rules and regulations and to the local post regulations. In the cases of verified partial or full loss or destruction, Saudi Post responsibility is limited:

1. In case of losing shipment (contains documents), the customer is compensated 30 SDR
2. In case of loss, destruction or delay, there is no compensation for the extended impact such as, lost profits, income, future businesses, the expiration of documents e.g. travel ticket, or the sender being fined due to the expiration of documents, missing investment opportunities like government tenders…etc.
3. In the case of international shipments imported to Saudi Arabia, the imported shipment is owned by the source country carrier and in case the shipment is lost or destroyed, the source country or the sender are compensated through the source country carrier. There is no compensation for the customer (the recipient) even if the customer is also the sender at the same time, according to UPU regulations.
4. Saudi Post shall make every reasonable effort to deliver the shipment according to Saudi Post’s delivery schedules, these schedules is not legally binding and isn’t part of the contract or the agreement with the customer (the sender). Saudi Post is not responsible for any harms or loses due to delays, but for some shipments, the sender may have the right to demand limited compensation for the delay according to the terms and rules that guarantee shipping fee refund.
5. The sender alone is responsible for the shipment packaging, internal content safety, the means of protecting the fragile or destructible contents. Saudi Post deposition of the shipment doesn’t mean that it acknowledges that the shipment is packaged securely and safely. In case the shipment internal contents are destroyed, the sender is responsible and not Saudi Post and its partners, as long there is no full external destruction to the shipment.
6. The customer has the right for answers to his/her questions about international shipment tracking, Saudi Post must respond to the customers’ question (including automatic tracing data) for up to 4 months since the shipment deposit date.
7. Saudi Post is not responsible for any loss or damages as a result of circumstances beyond its control such as, electric and magnetic damage, deletion of electronic and photographic photos, data, recordings or any damage that happened as a result of the shipment nature, or any behaviour or wrong doing by a third-party person or employee such as air and ground transport employee or the recipient or the customs or any government employee.
8. Also, in the cases of exceptional circumstances such as, earthquakes, hurricanes, harsh weather conditions, wars, airplane crashes, curfew, civil unrest.
9. The sender agrees to these terms if he/she read these terms by any means such as, Saudi Post website or clearly display it through Saudi Post offices or via the shipment document. The sender signature on the shipping form is an acknowledgment to agreeing to these terms and rules.